Capabilities are the core building blocks of businesses or organisations that ultimately converge to create competitive advantage. As business conduct continues to evolve, transforming or refining the interconnectedness between people, processes and technology is becoming increasingly important. In other words, the operating model that sits behind value creation. It is one thing to change direction or establish new strategic priorities, but another to align operations and paradigms accordingly. High-growth firms understand the importance of not only designing or re-engineering their core capabilities, but also aligning their processes and thinking accordingly.